Useful Information

All My Own Work Limited / We / Us 1.PLACING YOUR ORDER 1.1 When you place an order with us (choosing an item and completing our online checkout process), we will send you an acknowledgement by email. This will list the products you have ordered. 2. CONTRACT OF SALE 2.1. No contract will be formed until you have received an email stating that your order and payment have been accepted. 1.2 We will not be held liable if you did not read the full product description including item sizes. 3. PERSONALISED PRODUCTS 3.1 We aim to provide a high-quality service, all customer orders we receive are placed in a queue linked with our order numbers, and are produced on a first school come first serve basis, based on the date we receive the artwork from the school. 3.2 Please double-check your order on screen and your acknowledgement email carefully to check that all the details entered are correct. We cannot refund or replace items where the personalisation has been mis-typed or mis-spelt due to an error made by you. 3.3 Ensure you are happy with your child's artwork. We will not be liable to refund or remake any item due to issues with the quality of the artwork. 3.4 Your order placed online on our website is final. We cannot add to orders once the payment has been made. You may, however, use another template to produce additional artwork and thus place an additional order. 3.5 All order personalisation will be processed as per the artwork, it will only be adjusted to conform with the product design. Please do not expect an exact colour match - there are too many variables in the process for us to guarantee colour matches. 3.6 We will not knowingly infringe copyright. Last update February 2024

1. DELIVERY/SHIPPING 1.1 All orders are delivered to the school. Distribution of products is the responsibility of the organiser. 1.2 We cannot be held responsible for delays in delivery services and we will not issue refunds based on late delivery by the postal courier service. 1.3 We accept no liability for any delays beyond our control, which include, but are not limited to, courier delays, postal service delay, natural disaster or festive period courier problems.
 1.4 All orders are expected to arrive at the shipping address provided no later than 5 business days after the school receives the emailed invoice. 1.5 Customers that miss their item delivery and fail to collect the item from the local depot or rearrange a delivery with our couriers will not be entitled to a refund, these items are usually returned to us after 21 working days, if the items are not returned to us then the customer will accept liability for the lost item. If the item arrives back with us undamaged we would then request you either repay for new packaging and postal cost for us to repack and repost your item (£9.00) or collect from our factory. 1.6 We will not be held responsible if the courier does not leave a missed delivery card at the delivery address. 1.7 All My Own Work Ltd will not be held responsible for nondelivery due to errors in the postal address entered by the organiser. 2. RETURNS, CANCELLATIONS AND REFUNDS 2.1 All personalised products are nonrefundable. All My Own Work Ltd is therefore unable to take returns or offer refunds on personalised goods unless the item is faulty. 2.2 These are bespoke items and come under the "Consumer Protection (Distance Selling) Regulations 2000" - Goods made to the customer’s specification cannot be returned for a refund. 2.3 In the event of our products arriving damaged or faulty, please contact us immediately and we will send a replacement. We may need photos of the items. Last updated February 2024

All My Own Work Ltd (we/us/our) This privacy policy sets out how All My Own Work Ltd uses and protects any information that you give All My Own Work Ltd when you use our services. For the purposes of the General Data Protection Regulation (‘GDPR’) we are the data controller in relation to your personal information (which includes for the purposes of this privacy policy any personal information of other persons that you provide, including the personal data of children). All My Own Work Ltd is committed to ensuring that your privacy is protected. Should we ask you when using our services to provide certain information by which you (or someone else) can be identified, then you can be assured that it will only be used in accordance with this privacy statement. All My Own Work Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. CONTACT DETAILS All My Own Work Ltd Stuart House, 5-7 Wellington St, Long Eaton, Derbyshire NG10 4LY Data privacy manager: Penelope Johnstone Email: info@allmyownwork.co.uk Telephone number: 0115 972 5005 You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. WHAT WE COLLECT We may collect the following information: • Name • Job title • Contact information including email address • Address • The name and class name of each pupil whose image(s) is/are delivered to us for inclusion on a product 1. How is your personal data collected? We use different methods to collect data from and about you including through: Direct interactions. You may give us personal information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: place an online order apply for our products or services create an account subscribe to our service request marketing material to be sent to you; enter a competition or promotion 2. What we do with the information we gather We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: Where we need to perform the contract we are about to enter into or have entered into with you. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation. By placing an order for products from us which includes the names and class names of children under the age of 16, you expressly confirm that you have the consent of a parent of each child to us (and our sub-contractors) processing that data to meet the order. We do not use Direct Marketing Communications as a form of contact with you. We will not share your personal data with any company outside All My Own Work Ltd for marketing purposes. 3. Disclosures of your personal data We may have to share your personal data with subcontractors who produce the products for delivery to you. Likewise, we may have to share it with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 4. International transfers We do not transfer your personal data outside the European Economic Area (EEA). 5. Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 6. Data retention We will only retain personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In relation to personal data of children, we only store names and class names for a maximum period of 13 months. 7. Your Rights Under certain circumstances, you have the following rights under data protection laws in relation to your personal data: Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. HOW WE USE COOKIES A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps your experience whilst using the site and placing an order, analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information, please visit www.allaboutcookies.com and please bear in mind that we are not responsible for the contents of that 3rd party website and so we do not accept any liability for any information or instructions given on it. GDPR AND YOUR ALL MY OWN WORK PROJECT Here at All My Own Work we recognise the significance and possible sensitivity of the artwork and personal data we work with. We do not share information with any third parties. ARTWORK STORAGE Onsite storage of Artwork in a digital format is securely held and encrypted on our servers. We do not store artwork online. ALL PRODUCTS When placing an order you are authorising the production of the finished items, including the artwork, names and details that are included. With the exception of Christmas cards, products printed with individual children’s artwork do not have the name typeset and printed onto the finished items. However, if a name is included as part of the artwork itself (within the artwork area of the template) it will be printed onto the finished items. Artwork is returned with each item to facilitate identification and distribution within the school. No copies of individual artworks are kept once we are satisfied that the order is complete and safely delivered. We occasionally receive contact by email and phone directly from parents and guardians of children who are taking part in a school project. We request that they contact the organiser if they wish to discuss anything relating to the project. This includes late submissions of artwork which need to be submitted by the school or organiser for the project. We work with our customers to help provide options that allow schools to take their procedures and safeguarding policies into account, when creating their artwork and ordering products. Last updated February 2024

If there are any other questions you may have, please contact us using the information below: info@allmyownwork.co.uk 0115 972 5005 UK Mail address: All My Own Work Ltd Stuart House 5-7 Wellington St Long Eaton NG10 4LY